Uppernorwood Storage Terms and Conditions

These Uppernorwood Storage Terms and Conditions set out the basis on which storage services are provided to customers who book and use storage space with Uppernorwood Storage. By making a booking, paying a deposit, or otherwise using our storage service, you agree to be bound by these terms. If you do not accept any part of these conditions, you should not complete a booking or place goods into storage. These terms are intended to protect both the customer and the service provider, and to ensure that the storage of goods is managed in a lawful, orderly, and secure way.

In these terms, references to “we”, “us”, and “our” mean Uppernorwood Storage, and references to “you” or “the customer” mean the person or business entering into the storage agreement. A storage agreement begins when a booking is confirmed and continues until the stored items are removed, all amounts due are paid, and the unit or space is returned in an acceptable condition. These storage service terms apply to all standard storage arrangements unless a separate written agreement states otherwise.

We may update these terms from time to time where necessary to reflect legal, operational, or safety requirements. Any revised version will apply from the date stated in the updated terms and will govern future use of the service. It is your responsibility to review the current terms before confirming a booking or renewing an existing arrangement. Continued use of the Uppernorwood storage service after changes take effect will be treated as acceptance of those updated terms.

The booking process begins when you request a storage space and provide accurate information about yourself, your goods, and the intended storage period. We may ask for identification, proof of address, or other information needed to verify your identity and complete risk checks. A booking is not confirmed until we have accepted your request, any required payment has been received, and we have notified you that the space is allocated. We reserve the right to refuse a booking where we reasonably believe the goods are unsuitable, unlawful, hazardous, or likely to cause damage, nuisance, or operational difficulty.

When reserving a unit, you must ensure that the information you provide is complete and correct. This includes the nature of the items to be stored, whether the goods are fragile, valuable, perishable, or potentially hazardous, and whether any special access requirements are needed. If the description of goods changes at any point, you must tell us promptly. Failure to disclose relevant information may affect insurance, security, and liability, and may lead to termination of the storage agreement without refund where appropriate.

Once a booking has been accepted, you will receive confirmation of the storage period, the applicable charges, and any conditions relating to access, occupancy, or permitted use. The confirmation may also include instructions for arrival, handover, and unit use. You are responsible for reviewing all booking details carefully. If you believe there is an error, you must notify us as soon as possible so that we can assess whether a correction can be made before the storage start date.

Payments for Uppernorwood Storage are due in accordance with the price and billing cycle stated at the time of booking or renewal. Unless otherwise agreed in writing, fees are payable in advance and must be paid by the due date stated on the invoice or payment notice. We may require an initial payment, deposit, or advance rental charge before access is granted. Where a card payment, bank transfer, or other authorised method is used, you must ensure that sufficient funds are available and that payment details remain valid throughout the storage period.

If payment is not received on time, we may apply late fees, suspend access, or take further steps to recover sums owed, subject to applicable law. Continued non-payment may result in the contents being held, restricted, or removed in accordance with the procedures set out in the agreement and any applicable statutory rights. Any collection, recovery, administration, or enforcement costs reasonably incurred because of late payment or breach may be added to your outstanding balance.

All charges are stated in pounds sterling unless we confirm otherwise. Prices may change on renewal or where operational costs, taxes, or service requirements change, provided we give notice in line with the agreement and any legal obligations. Promotional rates, discounts, or introductory offers apply only for the period stated and may be withdrawn afterwards. You remain responsible for checking the current charges that apply to your storage unit terms before each renewal or extension.

Cancellations must be made in accordance with the booking conditions provided at the time of reservation. If you cancel before the storage start date, any refund or cancellation fee will depend on the notice given and whether access arrangements or administrative work have already begun. Where a refund is due, it will usually be processed through the original payment method unless another arrangement is agreed. Some prepaid charges, deposits, or fees may be non-refundable where this is clearly stated in the booking terms or where they cover services already provided.

If you end the agreement after the storage period has started, you must remove all goods by the agreed termination date and return the unit or storage area empty, clean, and secure. Charges may continue to apply until the goods are removed and the space is formally vacated. We are not responsible for delays caused by your failure to arrange timely collection. If items are left behind after the termination date, we may treat them as abandoned only where permitted by law and after giving any required notice.

We may cancel or suspend a booking where necessary for safety, legal, operational, or security reasons, or where you have breached these terms. This may include, for example, non-payment, failure to disclose prohibited goods, unlawful use of the facility, damage caused by you or your agents, or conduct that interferes with other customers or staff. In such cases, our rights to charge outstanding sums, recover losses, or take lawful steps to protect the premises remain reserved.

Each customer is responsible for ensuring that goods stored are permitted, properly packed, and suitable for storage in the conditions offered. You must not store items that are illegal, stolen, contaminated, explosive, radioactive, flammable, environmentally harmful, or otherwise dangerous. Prohibited goods also include perishables, live animals, plants requiring care, and any items whose presence may create a health, safety, insurance, or regulatory issue. If prohibited goods are discovered, we may remove, isolate, report, or dispose of them in line with law and any applicable authority requirements.

In relation to waste regulations, you must not use the storage service to dispose of household waste, commercial waste, bulky waste, construction debris, electrical waste, tyres, chemicals, oils, or any other controlled waste unless we have expressly agreed in writing and the handling complies with all legal requirements. Storage units are not to be used as waste containers or dumping areas. Any rubbish left in or around the unit, including packaging or broken items, must be removed by you at the end of the storage period. Where waste is left behind, you may be charged for clearance, sorting, transport, treatment, and disposal.

You are responsible for complying with all relevant environmental, health and safety, and duty-of-care obligations relating to items you place in storage. This includes ensuring that waste is properly separated, contained, labelled where required, and transferred only through lawful disposal routes. If your stored goods become waste during the storage period, you must arrange lawful removal without delay. We may refuse access, suspend services, or take further action if we reasonably believe that waste handling at the site would breach regulations or create a hazard. Uppernorwood Storage accepts no responsibility for unlawful disposal practices carried out by customers or their contractors.

You are responsible for insuring your goods for their full replacement value throughout the storage period unless we expressly state in writing that insurance is included. Any cover we may arrange or facilitate does not replace your own duty to check that your items are adequately insured, particularly where they are high value, fragile, or unusual. We recommend that you verify the scope, exclusions, and limits of any policy before storing goods. We do not provide a guarantee that any particular item will be suitable for insurance cover under your own policy or a third-party policy.

We take reasonable care to provide a secure storage environment, but no storage service can eliminate all risks. To the fullest extent permitted by law, we are not liable for loss or damage arising from events outside our reasonable control, including but not limited to fire, flood, storm, theft, vandalism, impact, power failure, public utility interruption, or acts of third parties. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

Where we are found legally responsible for loss or damage to your goods, our liability will be limited to the lesser of the actual proven loss or the relevant cap stated in the booking terms, except where such limitation is not permitted by law. We will not be liable for indirect, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss caused by your failure to insure. You must take reasonable steps to minimise any loss and to protect your own interests if an incident occurs.

Access to the storage area may be subject to opening hours, security procedures, identification checks, advance notice, or reasonable operational controls. You must use the premises carefully and in a way that does not damage property, interfere with others, or create a safety risk. Keys, access codes, fobs, or similar devices remain our property unless otherwise agreed. You must keep access information secure and not share it with unauthorised persons. Any suspected loss, theft, or misuse of access credentials must be reported promptly so that security measures can be reviewed.

You must not alter the storage unit, carry out repairs, install equipment, sub-let the space, or use the premises for sleeping, business trading, or any unlawful activity. Smoking, naked flames, and unsafe electrical use are prohibited unless specifically permitted in writing. Where you, your employees, or your contractors attend the premises, you are responsible for their conduct and for any damage or injury caused by them. If a third party acts on your behalf, we may treat that person’s actions as your own for the purpose of enforcing these terms.

If you fail to comply with these terms, we may take reasonable steps to protect our property, the site, and other users, including suspension of access, removal of goods where lawful, or termination of the agreement. Before taking action, we may give notice where required or where it is practical to do so, but urgent action may be taken immediately if there is a risk to safety, legal compliance, or the security of the facility. Any costs arising from your breach, including cleaning, disposal, repair, or recovery costs, may be charged to you.

These terms and the storage agreement are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or connected with the storage service, including non-contractual disputes, will be handled under that legal framework. If a dispute cannot be resolved informally, the parties agree to submit to the courts of England and Wales, unless mandatory consumer law provides otherwise. Nothing in these terms affects your statutory rights as a consumer where those rights apply.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as severed to the minimum extent necessary and the rest will continue in full force. Failure by us to enforce any right or remedy immediately does not mean we waive that right or remedy. Any waiver must be given in writing. These terms constitute the complete agreement between the parties regarding the storage service and replace any prior oral or written statements to the extent permitted by law.

By completing a booking with Uppernorwood Storage, you confirm that you have read, understood, and agreed to these service terms, including the rules on booking, payment, cancellation, liability, waste handling, and governing law. You also confirm that you are authorised to enter into the agreement and that all information supplied is true and accurate to the best of your knowledge. These Uppernorwood storage terms are designed to ensure a fair and lawful service for all customers and to support safe, responsible storage practices.