Storage Upper Norwood Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Upper Norwood provides storage and related removal and transport services. By placing a booking, paying a deposit, using our storage facilities, or instructing us to carry out removal or delivery services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation that books or pays for the services.
Services means storage, removal, packing, transport, handling, and any related services we agree to provide.
Goods means the items placed into storage or handled by us in connection with removal, transport, or delivery.
Contract means the agreement between the Customer and Storage Upper Norwood, consisting of these Terms and Conditions and the details confirmed in the booking.
2. Scope of Services
Storage Upper Norwood provides domestic and commercial storage, removal, and associated services. The exact scope of services for each booking will be set out in the booking confirmation, quote, or other written confirmation issued to you.
We reserve the right to refuse any job or any items that in our reasonable opinion are unsafe, illegal, or unsuitable for storage or transport.
3. Booking Process
All bookings are subject to availability and become binding only when we issue a confirmation. We may provide an estimate or quote based on the information you supply. It is your responsibility to ensure that all information you provide is accurate and complete, including access details, property layout, parking restrictions, and the nature and quantity of the goods.
We may amend the quoted price or apply additional charges if the information provided is inaccurate or incomplete, if access is more difficult than described, if additional items are included, or if delays occur that are outside our control.
We may request a deposit at the time of booking. If a deposit is required, your booking is not secured until the deposit is received and we have sent a written confirmation. Remaining balances must be paid in line with the Payment section of these Terms and Conditions.
4. Estimates, Quotes, and Changes
Any prices provided prior to inspection of the goods or properties are estimates only and may change after we assess the actual volume, weight, or labour requirements. Fixed quotes are based on the details agreed at the time of booking, including the volume of goods, access, distance, and any additional services requested.
If you request changes to the date, time, location, volume, or services, or if we encounter circumstances that were not disclosed at the time of booking, we may adjust the price to reflect the revised scope. We will inform you of any changes to the price as soon as reasonably practicable.
5. Storage Services
Storage will be provided in a unit or space allocated by us. We may move your goods within our facility without notice, provided that this does not materially affect the level of security or the condition of your goods.
You must not store any items that are prohibited under these Terms and Conditions. You are responsible for packing your goods securely and suitably for storage, unless you have specifically instructed and paid for our packing service.
Access to storage units or stored goods is by prior arrangement and subject to our operating hours and any security procedures in place. We may charge an additional fee for supervised or out-of-hours access where agreed.
6. Removal and Transport Services
Where we provide removal, transport, or delivery services in connection with storage or as a standalone service, you must ensure that we have suitable vehicle access at both the collection and delivery locations. This includes ensuring that any necessary parking permissions or permits are obtained, and that entrances, stairways, and corridors are clear and safe.
We may refuse to carry out part or all of the services if we consider that access is unsafe, illegal, or likely to cause damage that cannot reasonably be avoided. In such cases we may still charge for the time already spent and any reasonable costs incurred.
7. Payments and Charges
Unless otherwise agreed in writing, removal and transport charges are due no later than on the day of service, and storage charges are payable in advance, usually on a monthly or other agreed cycle.
We accept payment methods that we notify to you at the time of booking or on our invoices. You are responsible for ensuring that payments are made on time. If a payment is late, we may charge interest on the overdue amount at a reasonable commercial rate, and we may withhold services or deny access to stored goods until payment is received.
We reserve the right to review and change our storage rates and service charges from time to time. Where you have ongoing storage, we will give you prior notice of any change in the recurring charges. Continued use of the storage service after the effective date of the change will be treated as acceptance of the revised rates.
8. Non-Payment and Lien
If you fail to pay any sum due under the Contract, we may exercise a lien over your goods, meaning that we may retain possession of the goods until all outstanding sums, including interest and reasonable costs, are paid in full.
If any amount remains unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the goods to recover the sums owed, including the costs of sale or disposal. Any balance after settlement of all outstanding charges will be returned to you where possible.
9. Cancellations and Changes by the Customer
If you wish to cancel or change a booking, you should notify us as soon as possible. The following cancellation terms apply unless otherwise stated in your specific booking confirmation.
For removal or transport services, cancellations received with sufficient notice may incur reduced or no charges. Cancellations on short notice may incur a fee to reflect the costs and time reserved. Where services are cancelled on the day of service, we may charge up to the full quoted price.
For ongoing storage, you may terminate the storage contract by giving us the required notice period as specified in your storage agreement. You must remove all goods and settle any outstanding charges by the end of the notice period.
10. Cancellations and Changes by Storage Upper Norwood
We will make reasonable efforts to provide services on the agreed dates and times. However, services may be delayed or rescheduled due to circumstances beyond our control, such as traffic conditions, accidents, extreme weather, or operational issues.
We reserve the right to cancel or suspend services where required by safety, legal, or regulatory reasons, or where you are in breach of these Terms and Conditions. Where we cancel a service that has been paid for in advance and where the cancellation is not due to your breach, we will offer a rescheduled date or a refund for the affected service.
11. Customer Responsibilities
You are responsible for:
Ensuring that all goods are properly packed and labelled where relevant, unless we have agreed to provide packing services.
Removing or securing fittings, fixtures, or items that require special handling.
Notifying us of any items of high value or special fragility.
Ensuring that access is safe, lawful, and suitable for the services.
Complying with all applicable laws and regulations, including those related to prohibited items and waste.
12. Prohibited and Restricted Items
You must not store or request us to transport any goods that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for normal storage and removal conditions. This includes, but is not limited to, firearms, ammunition, gas cylinders, fuel, chemicals, hazardous wastes, live animals, plants, and any item whose possession or storage is prohibited by law.
We may refuse to handle or store any item that, in our reasonable opinion, breaches this clause. If prohibited goods are discovered in your consignment or storage unit, we may take such steps as we consider necessary to remove, dispose of, or make safe those items, and you will be responsible for any associated costs or liabilities.
13. Waste and Environmental Regulations
We are not a waste disposal contractor. You must not use our services to dispose of household or commercial waste, construction debris, hazardous materials, or any items that should be handled via licensed waste and recycling facilities.
Where, by prior agreement, we assist with the removal of unwanted items, you confirm that such items are not classified as controlled or hazardous waste and that you have the right to dispose of them. Any associated disposal charges will be clearly itemised where possible.
If we reasonably believe that you have used our services to move or store waste in breach of relevant regulations, we may refuse further services, remove such items, and recover from you any costs, fines, or penalties arising from your breach.
14. Liability and Limitations
We will use reasonable care and skill in providing our services. Our liability for loss or damage to goods, or for delay or failure to perform the services, is limited as set out in this section.
We are not liable for loss or damage arising from circumstances outside our reasonable control, including but not limited to acts of nature, weather conditions, war, terrorism, public disorder, industrial action, or failure of utilities or transport networks.
We are not liable for loss or damage to items that are inherently fragile or whose condition makes them especially susceptible to damage, unless we have specifically agreed to handle such items and they have been professionally packed for transit or storage.
We are not liable for loss of profits, loss of business, loss of use, or any indirect or consequential losses. Our total liability for any claim or series of related claims will not exceed a reasonable limit related to the charges paid for the services giving rise to the claim, unless a higher level of cover has been expressly agreed and paid for.
You are responsible for arranging any additional insurance cover you require for your goods during storage or transit. We may, in some cases, offer or facilitate access to insurance, subject to separate terms and conditions.
15. Reporting Loss or Damage
You must inspect your goods as soon as reasonably possible after delivery or when accessing storage. Any apparent loss or damage that you believe is attributable to our services should be reported to us in writing as soon as reasonably practicable, providing clear details and any available evidence.
Failure to notify us within a reasonable time may affect our ability to investigate or consider a claim. We may require you to provide photographs, inventories, or other supporting documentation in order to assess any claim.
16. Indemnity
You agree to indemnify and hold us harmless from and against any claims, losses, damages, costs, and expenses arising from your breach of these Terms and Conditions, your failure to comply with applicable laws or regulations, or any claim by a third party relating to the ownership or nature of the goods.
17. Termination of Storage
Either party may terminate ongoing storage by giving the notice period agreed in your storage arrangement. On termination, you must remove your goods and pay all outstanding charges up to and including the final date of occupancy.
If you fail to remove your goods by the end of the notice period and have not agreed an extension, we may continue to charge storage fees and may eventually treat the goods as abandoned, subject to applicable laws governing the sale or disposal of uncollected goods and the recovery of outstanding sums.
18. Privacy and Data
We will handle personal information in accordance with applicable data protection laws. Personal data will be used to manage bookings, provide services, process payments, and meet our legal and regulatory obligations. We may retain records for a reasonable period for administrative, legal, and accounting purposes.
19. Amendments to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or the commencement of your storage will apply to that Contract. For ongoing storage, we may notify you of any material changes, and continued use of our services after the effective date of the new terms will be treated as acceptance.
20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter.
21. General Provisions
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that part shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of it or the exercise of any other right or remedy.
These Terms and Conditions constitute the entire agreement between you and Storage Upper Norwood in relation to the services, and supersede any prior understandings, arrangements, or representations, whether oral or written, relating to the subject matter.
